Frequently Asked Questions

Tech2Wear specializes in premium electronics and cutting-edge technology across five main categories:

• AI-Powered Smart Home: Smart hubs, thermostats, security cameras, voice assistants, and automation devices
• Wearable Tech & Fitness: Smartwatches, fitness trackers, health monitors, and sports accessories
• Wireless Audio: Bluetooth earbuds, wireless headphones, portable speakers, and audio accessories
• Drones & Accessories: Consumer and professional drones, cameras, batteries, and replacement parts
• Portable Projectors: Mini projectors, home theater systems, and presentation equipment

All our products are carefully selected from reputable manufacturers and come with full warranty support.

Absolutely! We guarantee that all our products are:

• 100% Authentic: We source directly from authorized distributors and manufacturers
• Brand New: All items are new, unused, and in original packaging
• Latest Models: We stock the newest versions and latest firmware
• Warranty Eligible: Full manufacturer warranty applies to all products

We never sell counterfeit, refurbished, or gray market products. Each item comes with proof of authenticity and manufacturer warranty documentation.

Yes! We offer comprehensive technical support to help you get the most from your purchase:

Pre-Purchase Support:

• Product recommendations and comparisons
• Compatibility verification
• Feature explanations and demonstrations

Post-Purchase Support:

• Setup and installation guidance
• Troubleshooting and problem resolution
• Software updates and maintenance tips
• Warranty claim assistance

Our tech support team is available Monday-Friday, 9 AM - 6 PM EST via phone, email, or live chat.

We accept a variety of secure payment methods to make your shopping experience convenient:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: iDEAL (for European customers)

All transactions are processed securely using industry-standard encryption to protect your financial information.

Tracking your order is easy! Here's how:

• Email Confirmation: You'll receive a tracking number via email once your order ships
• Account Dashboard: Log into your Tech2Wear account to view order status
• Order Lookup: Use our order lookup tool with your order number and email
• SMS Updates: Opt-in for text message updates during checkout

Most orders are processed within 1-2 business days, and you'll receive tracking information as soon as your package leaves our warehouse.

We understand that sometimes you may need to make changes to your order. Here's what you can do:

Before Processing (within 2 hours):

• Contact our customer service team immediately
• We can modify quantities, shipping addresses, or cancel the order
• No fees apply for changes made within this window

After Processing:

• Once an order is processed and shipped, modifications aren't possible
• You can return items according to our return policy
• Cancellation may incur restocking fees depending on the product

We offer several shipping options to meet your needs:

Domestic Shipping:

• Standard Shipping: 5-7 business days - Free on orders over €50
• Express Shipping: 2-3 business days - €7,99
• Overnight Shipping: Next business day - €19,99

International Shipping:

• Standard International: 7-14 business days - Starting at €15,99
• Express International: 3-5 business days - Starting at €29,99

Shipping costs are calculated based on weight, dimensions, and destination. Free shipping promotions apply to standard shipping only.

Yes! We ship to over 100 countries worldwide. International shipping includes:

• All European Union countries
• United Kingdom, Canada, Australia, New Zealand
• Japan, South Korea, Singapore
• Many other countries in Asia, Africa, and South America

Important Notes:

• Customs duties and taxes are the responsibility of the recipient
• Some products may have shipping restrictions due to regulations
• Delivery times may vary due to customs processing
• We provide full tracking for all international shipments

Order processing times vary depending on the products and current demand:

• In-Stock Items: 1-2 business days
• Pre-Order Items: Ships on release date
• Custom/Personalized Items: 3-5 business days
• Large Items (Projectors, etc.): 2-3 business days

Orders placed before 2 PM EST on business days typically process the same day. Weekend and holiday orders process on the next business day.

We offer a comprehensive 30-day return policy for your peace of mind:

Return Window: 30 days from delivery date

Condition Requirements:

• Items must be in original condition and packaging
• All accessories and documentation must be included
• Items should be free from damage, wear, or modification
• Original receipt or proof of purchase required

Non-Returnable Items:

• Personalized or customized products
• Software with broken seals
• Items damaged by misuse or normal wear

Returning an item is simple and convenient:

Step 1: Initiate Return

• Log into your account and go to "Order History"
• Select the order and click "Return Items"
• Choose items to return and select reason

Step 2: Print Return Label

• We'll email you a prepaid return shipping label
• Package items securely in original packaging
• Attach the return label to the package

Step 3: Ship & Track

• Drop off at any authorized shipping location
• Track your return using the provided tracking number
• Refund processed within 3-5 business days of receipt

Refund processing times depend on your payment method:

• Credit/Debit Cards: 3-5 business days after processing
• PayPal: 1-2 business days after processing
• Digital Wallets: 1-3 business days after processing
• Bank Transfers: 5-7 business days after processing

We begin processing refunds within 24 hours of receiving your returned item in acceptable condition. You'll receive an email confirmation when your refund is processed.

All products come with comprehensive warranty protection:

Manufacturer Warranty:

• Full manufacturer warranty applies to all products
• Warranty periods vary by product (typically 1-3 years)
• Covers defects in materials and workmanship
• International warranty honored worldwide

Extended Warranty Options:

• Additional coverage available for most products
• Accidental damage protection plans
• Priority repair and replacement services

We act as your warranty liaison, helping facilitate claims and repairs with manufacturers.

Filing a warranty claim is straightforward:

Step 1: Contact Us

• Reach out to our support team with your order number
• Describe the issue and provide photos if applicable
• We'll verify warranty coverage and eligibility

Step 2: Documentation

• We'll help gather required documentation
• Submit claim to manufacturer on your behalf
• Provide you with claim reference number

Step 3: Resolution

• Coordinate repair or replacement with manufacturer
• Handle shipping and logistics
• Keep you updated throughout the process

Creating an account is quick and provides many benefits:

Registration Process:

• Click "Sign Up" in the top right corner
• Provide your email address and create a secure password
• Verify your email address through the confirmation link
• Complete your profile with shipping and billing information

Account Benefits:

• Faster checkout process
• Order history and tracking
• Exclusive member discounts
• Wishlist and favorites
• Early access to new products

We take your privacy and security seriously:

Data Protection:

• SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Compliance with GDPR and privacy regulations

Information Usage:

• We never sell your personal information
• Data used only for order processing and customer service
• Marketing communications require explicit consent
• You can update or delete your information anytime

Read our full Privacy Policy for complete details on data handling.